Shipping & Returns
Shipping
If you made a purchased through an authorized dealer, please contact them directly as individual shipping time frames may vary.
It depends on where you are. If you made a purchased through an authorized dealer, please contact them directly as individual tracking policies may vary.
If you are a distinguished dealer, please Contact Us or call us at 800-835-7665 if we have not provided that information.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes, we can ship certain products overseas. Shipping costs will apply, and will be added at checkout.
Pool tables only ship within the Contiguous United States.
Product Returns
Please contact your local dealer directly as individual return policies may vary.
30-DAY GUARANTEE
If you are not 100% satisfied with the product you have purchased from American Heritage Billiards, you may return it within 30-days from the date of purchase to receive a refund or exchange it for the same item. American Heritage Billiards will refund the purchase price (excluding shipping, handling, and a 20% restocking fee) to the credit card used to make the original purchase. Original shipping costs (if applicable) and return shipping costs will be at the purchaser’s expense. Items may not be exchanged or returned after the 30-day post purchase period has expired. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. It is at the discretion of American Heritage Billiards to determine if the product has been used.
This policy applies to items purchased from www.americanheritagebilliards.com only and does not apply to American Heritage Billiards products purchased through other retailers.
Contact our Customer Service team to obtain a Return Authorization Number by filling out the form on our Contact Us page.
All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
Please keep the tracking information of your return to monitor delivery status.
Typical return processing takes 30 days. Once your return has been received and has passed inspection, we will issue the credit to the original payment method.
Other
You can Contact Us through our contact page! We will be happy to assist you.
Contact Information
Address
817 Maxwell Avenue
Evansville, IN 47711
Call
Customer Service for Sales, Questions or Returns:
AmericanHeritage@EscaladeSports.com